Frequently Asked Questions (FAQ)
We have provided a list of answers to the most frequently asked questions in the FAQ section. If you have further questions, please contact us.
About Order
What payment methods are available?
We accept credit cards (VISA, Mastercard, AMEX), digital wallets (Apple Pay, Google Pay, PayPal, Shop Pay), and local European payment methods (Bancontact, iDEAL / Wero, MB WAY).
Can I return or exchange items?
Yes, we accept returns within 14 days of delivery for unused items in their original packaging only. Conditions apply to returns and exchanges, so please refer to our Refund Policy for details.
Where do you ship?
We currently ship to the UK and the EU. If you are located in another country and would like to place an order, please contact us.
Shipping Policy
How long will it take to receive my order?
Orders are shipped within 1 business days. Delivery times vary depending on the destination, so please refer to our Shipping Policy for details.
How much is the shipping fee?
Shipping is free for all deliveries within the UK and the EU.
Where do you ship my order from?
Orders are fulfilled from Germany, France, or the UK, depending on your delivery destination and product availability.
Will I have to pay customs duties or import taxes?
No customs duties apply to orders shipped to the UK and the EU. However, for shipments to other destinations, customs duties and import taxes may apply depending on local regulations.